{"id":15227,"date":"2025-08-29T15:32:21","date_gmt":"2025-08-29T07:32:21","guid":{"rendered":"https:\/\/talantactical.com\/?page_id=15227"},"modified":"2025-11-03T17:13:03","modified_gmt":"2025-11-03T09:13:03","slug":"return-exchange","status":"publish","type":"page","link":"https:\/\/talantactical.com\/en\/return-exchange\/","title":{"rendered":"Return&Exchange"},"content":{"rendered":"\n

This policy applies to all purchases made directly through our website. By placing an order, you agree to the terms and conditions set forth herein.<\/p>\n\n\n\n

Article 1 \u2013 Scope and Definitions<\/h2>\n\n\n\n
    \n
  1. We\/Our\/Website<\/strong>: Refers to this store and its operating team.<\/li>\n\n\n\n
  2. Customer\/You<\/strong>: Refers to the consumer who has placed an order on this website.<\/li>\n\n\n\n
  3. Store Credit<\/strong>: Refund amounts credited to your registered account on this website for future purchases (non-transferable and non-redeemable for cash unless required by law<\/strong>).<\/li>\n\n\n\n
  4. Refund<\/strong>: Funds returned to the original payment method. Store credit is default; customers may request a refund to the original payment method subject to applicable conditions.<\/li>\n<\/ol>\n\n\n\n

    Article 2 \u2013 Eligibility and Timeframe for Returns & Exchanges<\/h2>\n\n\n\n
      \n
    1. Application Period<\/strong>: Within 7 calendar days<\/strong> from the day after receipt confirmation (in accordance with the Taiwan Consumer Protection Act).<\/li>\n\n\n\n
    2. Product Condition<\/strong>: Items must remain unused, unassembled\/unmodified, undamaged<\/strong>, and in brand-new condition<\/strong>.<\/li>\n\n\n\n
    3. Completeness<\/strong>: Original packaging, inner protection, tags, manuals, warranty cards, accessories, gifts, and invoice (if issued) must be returned intact.<\/li>\n\n\n\n
    4. Purchase Source<\/strong>: Only items purchased directly from this website<\/strong> are eligible.<\/li>\n\n\n\n
    5. Promotional\/Discount Orders<\/strong>: Refunds are based on the actual paid amount<\/strong>.<\/li>\n\n\n\n
    6. Exchange Method<\/strong>: All exchanges are processed as return first, then exchange<\/strong>.<\/li>\n<\/ol>\n\n\n\n

      Article 3 \u2013 Non-Returnable & Non-Exchangeable Items<\/h2>\n\n\n\n
        \n
      1. Used, assembled, modified, or damaged items.<\/li>\n\n\n\n
      2. Incomplete packaging, missing accessories, documentation, gifts, or invoices.<\/li>\n\n\n\n
      3. Customized or personalized items (e.g., engraving, special orders).<\/li>\n\n\n\n
      4. Gift vouchers, e-vouchers, or digital certificates.<\/li>\n\n\n\n
      5. Returns beyond the stated 7-day period.<\/li>\n\n\n\n
      6. Damage due to negligence, collision, water exposure, corrosion, or illegal use.<\/li>\n\n\n\n
      7. Malfunctions caused by unauthorized modifications or repairs.<\/li>\n\n\n\n
      8. Special Note<\/strong>: Returns\/exchanges are not accepted for loose warranty screws unless proven to be a manufacturing defect<\/strong>.<\/li>\n<\/ol>\n\n\n\n

        Article 4 \u2013 Return & Exchange Procedure<\/h2>\n\n\n\n
          \n
        1. Contact customer service and provide your order number and product photos.<\/li>\n\n\n\n
        2. Upon approval, an RMA number and return instructions will be issued.<\/li>\n\n\n\n
        3. Securely package the product and include contact details and the reason for return.<\/li>\n\n\n\n
        4. Ship back using a trackable shipping method<\/strong> to the designated address.<\/li>\n\n\n\n
        5. After inspection, refunds or exchanges will be processed within 3\u201310 business days<\/strong>.<\/li>\n<\/ol>\n\n\n\n

          Article 5 \u2013 Shipping Costs & Risk<\/h2>\n\n\n\n
            \n
          1. General Returns<\/strong>: Return shipping is borne by the customer; original shipping fees are non-refundable.<\/li>\n\n\n\n
          2. Defective or Wrong Item<\/strong>: Return shipping will be covered by us.<\/li>\n\n\n\n
          3. The customer is responsible for loss or damage during return transit; we recommend insured and trackable shipping services.<\/li>\n<\/ol>\n\n\n\n

            Article 6 \u2013 Refunds & Store Credit<\/h2>\n\n\n\n
              \n
            1. Principle<\/strong>: Store credit by default; refunds to the original payment method available upon request.<\/li>\n\n\n\n
            2. Processing Time<\/strong>: 3\u201310 business days<\/strong> after successful inspection (actual posting time depends on the payment gateway\/bank).<\/li>\n\n\n\n
            3. Shipping Fee Rules<\/strong>:\n
                \n
              • Non-defective returns: original shipping fees are non-refundable.<\/li>\n\n\n\n
              • Defective or incorrect items: full refund including original shipping fees.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
              • Fees<\/strong>:\n
                  \n
                • Within the 7-day statutory period<\/strong>: no handling fees.<\/li>\n\n\n\n
                • Beyond the statutory period or exceptional cases (upon approval)<\/strong>: handling or restocking fees may apply.<\/li>\n\n\n\n
                • Order cancellations (before shipment)<\/strong>: refunds may incur 2\u20135% payment gateway fees according to gateway policy.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n

                  Article 7 \u2013 Order Cancellations<\/h2>\n\n\n\n
                    \n
                  1. Before Shipment<\/strong>: Store credit by default; if a refund to the original method is requested, gateway fees may be deducted.<\/li>\n\n\n\n
                  2. After Shipment<\/strong>: Treated as a return and subject to this policy.<\/li>\n<\/ol>\n\n\n\n

                    Article 8 \u2013 Gifts & Bundled Items<\/h2>\n\n\n\n
                      \n
                    1. Gift orders may only be refunded to the original purchaser.<\/li>\n\n\n\n
                    2. Gift vouchers and e-vouchers are non-refundable.<\/li>\n\n\n\n
                    3. Bundles or orders with gifts must be returned in full<\/strong>; partial returns are not accepted.<\/li>\n<\/ol>\n\n\n\n

                      Article 9 \u2013 Warranty<\/h2>\n\n\n\n
                        \n
                      1. Limited warranty of 90\u2013365 days from the date of purchase, applicable only to the original purchaser.<\/li>\n\n\n\n
                      2. Warranty covers manufacturing defects only; consumables and normal wear are excluded.<\/li>\n\n\n\n
                      3. Exclusions include negligence, misuse, modifications, or unauthorized repairs.<\/li>\n\n\n\n
                      4. If an item is deemed non-warranty after inspection, a written explanation will be provided.<\/li>\n<\/ol>\n\n\n\n

                        Article 10 \u2013 Return Shipping Information<\/h2>\n\n\n\n
                          \n
                        • Recipient<\/strong>: Returns & Exchanges Department<\/li>\n\n\n\n
                        • Address<\/strong>: Zhongxing Road, West District, Chiayi City, Taiwan<\/li>\n\n\n\n
                        • Contact<\/strong>: Your own number, contact online customer service after arrival<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15227","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/talantactical.com\/en\/wp-json\/wp\/v2\/pages\/15227","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/talantactical.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/talantactical.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/talantactical.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/talantactical.com\/en\/wp-json\/wp\/v2\/comments?post=15227"}],"version-history":[{"count":0,"href":"https:\/\/talantactical.com\/en\/wp-json\/wp\/v2\/pages\/15227\/revisions"}],"wp:attachment":[{"href":"https:\/\/talantactical.com\/en\/wp-json\/wp\/v2\/media?parent=15227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}